OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
150 ratings and 95 comments received in the last 90 days.
17 April 2024
Very good service everyone really friendly and helpful.
09 April 2024
All of the staff encountered were polite, courteous and attentive to our needs and requirements, no more so than Joshua Burgess (the sales representative handling our purchase at the Bedford Group 1 centre)
08 April 2024
I bought the car temoetky as a surprise for my wife and everything was handled in an understanding and confidential manner.
07 April 2024
Every time I needed to meet or talk to someone it was easy to arrange either a meeting or a phone call.
05 April 2024
Very satisfied.
04 April 2024
Very quick and easy experience, no complaints. Jack kept me up to date throughout the process, which helped a lot.
04 April 2024
Jack Esden was very communicative and helpful. His positive and customer focused approach mean he is the first person I'd approach or recommend for a Mini in the future.
03 April 2024
They were very helpful much easier to deal with than milton Keynes where i am based but preferred to drive over for a better service .
02 April 2024
All questions answered, paperwork was easy to follow and complete. Handover was informative and helpful.
24 April 2024
Great service, friendly staff and car completed ahead of time
22 April 2024
All good, booking in was a bit confused as moved from bmw offices
22 April 2024
Efficient quick and easy
18 April 2024
I was satisfied
18 April 2024
Always helpful
18 April 2024
MOT completed quickly
16 April 2024
Naomi was very professional and helpful.
15 April 2024
Unfortunately mini didn't have tyres in stock so my husband had to take else where and then return to retest. Naomi was brilliant though and did manage to get the retest on the same day.
10 April 2024
Quick and reliable
10 April 2024
Problem solved within 3 days, able to get hold of someone everytime I called, the complimentary service was thorough and loved complimentary car wash Only downside, I wish they called me to update on the status not the other way round
22 April 2024
I went in simply to look and came out having agreed a purchase - they offered to take my car if needed , the delivery was quick and the car was as sold. the handover was detailed -I was given time to learn about the car.